DELIVERIES AND RETURNS
DELIVERY POLICY
We take special care to ensure our customers receive deliveries in optimal conditions.
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As soon as your order is completed, it is processed within 48 hours and shipped by us by the carrier you have chosen, between 2 and 4 working days.
You will then receive a confirmation email which will indicate the date of arrival of the package as well as a tracking number.
Do not hesitate to contact us in case of problem with one of your deliveries.
We will make every effort to resolve this setback as soon as possible.
RETURN POLICY
The products purchased on our Shop are produced with the greatest care.
In the event of a packaging defect or a product damaged during transport, simply send us an email here, attaching a photo and telling us what your problem is. We will do our best either to exchange it or to reimburse you. Just let us know on your request.
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The price of the product is then exchanged or refunded to you within 14 days from the day on which La Fille de l'Air picks up the returned product or the day on which you have provided proof of shipment of the product.
In the event of an exchange, a prepaid return label will be sent to you by email, all you have to do is print it and stick it on your package.
The refund is made by the same means of payment as the one you used when paying on Fleur2sel.
You nevertheless agree to be reimbursed by any other means (in particular by bank transfer).
The refund includes the price of the returned product(s) as well as the cost of the standard delivery method offered by La Fille de l'Air.
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On the other hand, if a product is returned for the following reasons:
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Change of opinion
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Command error
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a better price elsewhere
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You don't need it anymore
The return costs will be entirely your responsibility.
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No exchange or refund can be demanded before the return of the defective product.